Frequently Asked Questions
Below you will find a few of the most commonly asked questions to help you get started right away. If your question is not answered below, please go to our customer support page.
- Q: I try to pay however the payment does not go through. What should I do?
- Q: What is a CVV code and where is it located?
- Q: How can I order?
- Q: How long will it take to receive my order once it has been shipped?
- Q: My product did not arrive!
- Q: I try to pay however the payment does not go through. What should I do?
- Q: Do you ship to my country?
- Q: I did not place this order and do not recognize the charge on the credit card statement. I think it is fraud.
- Q: Can I take your products with other medications / prescriptions? Can you provide me with medical advice?
- Q: What are the product’s ingredients?
- Q: How do I know if this is legit or just another scam?
- Q: I’m nervous about putting my credit card info into a website order form. Is it really safe to place an order on your website?
- Q: Does it matter what country I’m in and is the sale in US dollars?
Q: I try to pay however the payment does not go through. What should I do?
First please assure that the payment method you selected on the payment page is correct. Second make sure that all the information you have entered is also correct.
If you are still unable to make the payment please contact our customer support team and we will be happy to assist you. Please prepare to give a detailed explanation of what happens when you click on the “Submit” button so that we can help you in the best, and most efficient way.
Q: What is a CVV code and where is it located?
The CVV is a 3-digit number that is located on the back of your credit card. The number is usually displayed following the last four digits of your account number.
- Depending on which offer you would like to order, you will need to open the link of the online store in your internet browser.
- Carefully read all the information given and if you decide to order and try HGF-50 – click one of the buttons to be transferred to PayPal’s secure order form.
- On the next page carefully read the fill out your payment details, check again the content of your shopping basket and click “submit” button.
- You will receive a confirmation e-mail with the reference details, we may ask for these at a later date and therefore ask you to keep the e-mail and not delete it.
Q: How long will it take to receive my order once it has been shipped?
Once your package has been shipped, it should arrive within 6-10 working days (note that weekends and public holidays are not counted as working days), in exceptional cases it may take between one or two weeks, specifically in the United States, Canada and the U.K. due to strict customs checks.
Please note that we do not ship on Saturdays, Sundays or public holidays, neither are deliveries made on these days. In addition, extended shipping time in transit should be expected during the holiday season.
Generally it takes approximately one working week for an order to be processed and delivered. However it might take up to two working weeks in exceptional cases until the product is delivered to you. Specifically customers in the United States, Canada and the U.K. might have delays due to strict customs regulations in those countries.
We therefore kindly ask you NOT to contact support before one working week has passed since you confirmed your purchase online.
In case you were not at home when the product was delivered and the slot in the letterbox was too small to get the package inside,the package will normally be returned to the nearest post office. The postman would have left a note in the letterbox stating that the package is in the post office. It is expected that you would pick up the package within 5 days. If you did not collect it during this time it is returned to the warehouse.
In an event that you have waited longer than two working weeks and made sure that no one at your house (your neighbours, housemate etc.) has taken the delivery, and neither was the package returned to the nearest post office and you still did not receive your shipment we kindly ask you to contact our support team using our customer support page and our Customer Service Team will be happy to assist you.
We ship to any country that appears on the country drop down menu when you order on the web site of the store.
In case your country does not appear within this country list, we advise you to visit our on-line store at a later date, as we continually add new countries.
Q: I did not place this order and do not recognize the charge on the credit card statement. I think it is fraud.
We take Credit Card fraud very seriously and considerate it a crime. Our Risk/Fraud Department will verify that the transaction is indeed fraud and was not ordered by you. In such case we kindly ask you to contact us and our Customer Service Team will be happy to assist you. Please prepare the following information before calling or writing to us: name on your credit card, descriptor(s) on the charges, amounts, and date(s) of the charges, your billing and shipping address.
We would like to inform you that making a false claim is a criminal offense and you will be prosecuted if such claim is made.
All information that you provide us, along with all related log files and IP addresses will be forwarded to the local police department and district attorney. In addition the governmental cybercrime agency will use this data to investigate and establish the physical location and computer from which the account was created.
Q: Can I take your products with other medications/prescriptions? Can you provide me with medical advice?
We are an not medical professionals and do not employ qualified medical staff to provide consultations in regards to your health.
Therefore we suggest that you to contact your nutritionist or doctor for further advice. This is to assure that there are no side effects or any other complications.
Q: What are the product’s ingredients?
Each tablet of HGF-50 contains 400 mgs of 1:50 Tongkat Ali extract (Eurycoma longifolia Jack by its Latin, scientific name).
We remind you that we are not medical proffessionals and we recommend you contact your nutritionist or your doctor for further advice.
Q: How do I know if this is legit or just another scam?
I know you’re probably thinking that you’ve been scammed before, so how do you know if this supplement is legitimate? Listen, I’ve been there before myself, and that’s why I’m adamant about the quality of my products and customer service. I do everything possible to make sure you are satisfied and will actually get the results you came to my site looking for.
Also, think about it… why in the world would I want to scam you or sell you some gimmick that doesn’t work? I’d be out of business in a week! It’s exactly the opposite of what I stand for.
My long term goals are to stay in business, by helping you achieve your long terms goals of getting the body you want so badly. It’s just common sense that I want my products to be as effective as humanly possible to get you results. And that’s exactly what HGF-50 delivers. After all, that’s really what it’s all about… your results!
Q: I’m nervous about putting my credit card info into a website order form. Is it really safe to place an order on your website?
We understand that many people are still just now making their first purchases online and are still a little nervous about using their credit cards on the web. These days, online payment processors have advanced to the point that they are actually MORE secure than many other forms of payment.
In many ways, ordering online is actually a safer method of payment than giving out the info on the phone or on a mail-in stub, etc where an actual human is going to have access to your info. With a secure online form, a human will not have access to your info, only the merchant bank.
Our merchant account uses SSL (secure socket layer) technology to protect your information from being viewed by any third parties. Even as the website owner myself, I don’t even have access to any credit card information that you input for the order. Only the bank processes the information.
We use PayPal to process our orders. PayPal is the most popular and frequently used credit card processing company in the world for online shopping. PayPal has an outstanding reputation and security has never been a problem.
You’ll notice that when you get to the page where you are inputting your card numbers, the beginning of the web URL will change from http to https. That indicates that you are on a secure page and the info can not be found by a 3rd party. Keep that in mind on any websites where you are using your credit card. Always look for the https at the beginning of the web address on the actual page where the card info is requested.
Q: Does it matter what country I’m in and is the sale in US dollars?
You can order online no matter what country you’re located in. We’ve processed orders from over 150 countries currently. Our secure credit card processor will automatically convert the US dollars to your country’s currency.